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LABOR CATEGORY
DESCRIPTIONS FOR SIN 736 1
ADMINISTRATIVE SUPPORT
AND CLERICAL OCCUPATIONS

Labor Category Offered:
Customer Service
Representative III
Description:
Serves as a leader to provide expertise, and
ensure problem resolution in processing orders, preparing
correspondence, and fulfilling customer needs to ensure customer
satisfaction. Strong knowledge of standard concepts, practices, and
procedures within a particular field. Relies on limited experience and
judgment to plan and accomplish goals. Performs a variety of tasks. A
strong degree of creativity and latitude is required.
Minimum Education:
High school diploma or equivalent.
Minimum/General
Experience: This position requires 2-3 years
experience in the field or in a related area. Must have 1 year or more
supervisory experience when leading tasks of four (4) or more; three (3)
months of supervisory experience when leading three (3) or less persons;
zero (0) months supervisory experience when leading a task of one (1)
person.
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Labor Category Offered:
Customer Service
Representative II
Description:
Processes orders, prepares correspondence, and
fulfills customer needs to ensure customer satisfaction.. Familiar with
standard concepts, practices, and procedures within a particular field.
Relies on considerable experience and judgment to plan and accomplish
goals. Performs a variety of tasks. Works under general supervision;
typically reports to a supervisor or manager. A certain degree of
creativity and latitude is required.
Minimum Education:
High school diploma or equivalent.
Minimum/General
Experience: This position requires 1 year of
experience in the field or in a related area.
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Labor Category Offered:
Customer Service
Representative I
Description:
Processes orders, prepares correspondence, and
fulfills customer needs to ensure customer satisfaction.. Familiar with
standard concepts, practices, and procedures within a particular field.
Relies on limited experience and judgment to plan and accomplish goals.
Performs a variety of tasks. Works under direct supervision; typically
reports to a supervisor or manager. A certain degree of creativity and
latitude is required.
Minimum Education:
High school diploma or equivalent.
Minimum/General
Experience: This position requires 0-1 year
of experience in the field or in a related area.
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Labor Category Offered:
Human Resources (HR)
Assistant
Description:
Provides support in functional areas of a human resources department,
which may include recruitment and employment, personnel records,
employee and/or labor relations, job evaluation, compensation
management, benefits administration, organization development and
training. Has knowledge of commonly-used concepts, practices, and
procedures within a particular field. Relies on instructions and
pre-established guidelines to perform the functions of the job. Works
under immediate supervision. Primary job functions do not typically
require exercising independent judgment. Typically reports to a
supervisor or manager.
Minimum Education:
An associate's degree in a related area.
Minimum/General
Experience: This position requires 0-2 years
of experience in the field or in a related area.
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Labor Category Offered:
Personnel
Assistant
III
Description:
Serves
as a clerical expert in independently processing the most complicated
types of personnel actions, e.g., temporary employment, rehires, and
dismissals and in providing information when it is necessary to
consolidate data from a number sources, often with short deadlines.
Screens applications for obvious rejections. Resolves conflicts in
computer listings or other sources of employee information. Locates lost
documents or reconstructs information using a number of sources. May
check references of applicants when information in addition to dates and
places of past work is needed, and judgment is required to ask
appropriate routine follow-up questions. May provide guidance to lower
level clerks. Supervisory review is similar to level II. AND/OR Performs
routine personnel assignments beyond the clerical level, such as:
orienting new employees to programs, facilities, rules on time and
attendance, and leave policies; computing basic statistical information
for reports on manpower profiles, EEO progress and accomplishments,
hiring activities, attendance and leave profiles, turnover, etc.; and
screening applicants for well-defined positions, rejecting those who do
not qualify for available openings for clear cut reasons, referring
others to appropriate employment interviewer. Guidance is provided on
possible sources of information, methods of work, and types of reports
needed. Completed written work receives close technical review from
higher-level personnel office employees; other work may be checked
occasionally.
Minimum Education:
High School diploma or its equivalent.
Minimum/General
Experience: This position requires at least 2 years
of experience in the field or in a related area. Familiar with a variety
of the field's concepts, practices, and procedures.
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Labor Category Offered:
Data Entry Clerk III
Description:
Operates a data entry device to record or
verify a variety of standard and/or complex coded or uncoded business
and statistical source data into a computer. Relies on experience and
judgment to plan and accomplish goals. Performs a variety of complicated
tasks. May direct and lead the work of others. Typically reports to a
manager or head of a unit/department. A wide degree of creativity and
latitude is expected.
Minimum
Education: High School diploma or its
equivalent.
Minimum/General
Experience: This position requires at least 5
years of experience in the field or in a related area. Familiar with a
variety of the field's concepts, practices, and procedures.
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Labor Category Offered:
Data Entry Clerk II
Description:
Operates a data entry device to record or
verify a variety of standard and/or complex coded or uncoded business
and statistical source data into a computer. Relies on experience and
judgment to plan and accomplish goals. Performs a variety of tasks.
Works under general supervision; typically reports to a supervisor or
manager. A certain degree of creativity and latitude is required.
Minimum
Education: High School diploma or its
equivalent.
Minimum/General
Experience: This position requires at least 2
years of experience in the field or in a related area. Familiar with a
variety of the field's concepts, practices, and procedures.
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Labor Category Offered:
Data Entry Clerk I
Description:
Operates a data entry device to record or
verify a variety of standard and/or complex coded or uncoded business
and statistical source data into a computer. Has knowledge of
commonly-used concepts, practices, and procedures within a particular
field. Relies on instructions and pre-established guidelines to perform
the functions of the job. Works under immediate supervision. Primary job
functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Minimum
Education: High School diploma or its
equivalent.
Minimum/General
Experience: This position requires 0 - 1 years of experience in the
field or in a related area. Familiar with a variety of the field's
concepts, practices, and procedures.
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Labor Category Offered:
General Administrative
Clerk
Description: Compiles and
maintains records of business and office activities, perform a variety
of clerical duties utilizing knowledge of system and procedures. Copies,
compiles, tabulates and posts data to record books. Records orders,
receives and gives information to customers, employees etc. Prepares
bills, invoices, statements, and checks. Operates office machines and
equipment. Opens and routes incoming mail, answers correspondence and
adjust complaints. Usually under direct supervision from a supervisor or
manager.
Minimum
Education: High School diploma or equivalent.
Minimum/General
Experience: This position requires at least 1
year of experience in the field or in a related area.
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Labor Category Offered: Accounting Clerk III
Description:
Uses a
knowledge of double entry bookkeeping in performing one or more of the
following: Posts actions to journals, identifying subsidiary accounts
affected and debit and credit entries to be made and assigning proper
codes; reviews computer printouts against manually maintained journals,
detecting and correcting erroneous postings, and preparing documents to
adjust accounting classifications and other data; or reviews lists of
transactions rejected by an automated system, determining reasons for
rejections, and preparing necessary correcting material. On routine
assignments, employee selects and applies established procedures and
techniques. Detailed instructions are provided for difficult or unusual
assignments. Completed work and methods used are reviewed for technical
accuracy.
Minimum
Education:
High School diploma or its
equivalent.
Minimum/General
Experience:
This position requires 2-4 years of experience in the field or in a
related area. Familiar with standard concepts, practices, and procedures
within a particular field.
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Labor Category Offered: Accounting Clerk
Description:
Performs daily accounting activities such as,
maintenance of the general ledger and preparation of various accounting
statements and financial reports. Relies on experience and judgment to
plan and accomplish goals. Performs a variety of complicated tasks. May
direct and lead the work of others. Typically reports to a manager or
head of a unit/department. A wide degree of creativity and latitude is
expected.
Minimum
Education: High School diploma or its
equivalent.
Minimum/General
Experience: This position requires at least 2
years of experience in the field or in a related area. Familiar with a
variety of the field's concepts, practices, and procedures.
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Labor Category Offered:
Security Assistant I
Description:
Responsible for reviewing specific government
forms regarding personnel and facility work clearances. Reviews requests
and takes appropriate action, e.g. forward action for processing, reject
action for deficient information. Sorts and routes hardcopy
documentation of security clearance forms to the appropriate persons.
Minimum
Education: High School or equivalent.
Minimum/General Experience:
Must possess basic PC skills. General knowledge of personnel or
facility security would be beneficial and considered an advantage. Must
have 3 years of job related experience.
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Labor Category Offered:
Administrative Assistant
II
Description:
Provides administrative support to an individual or office. Supplies
information, maintains files, schedules appointments, produces
correspondence and otherwise relieves officials of minor administrative
and business detail. Relies on experience and judgment to plan and
accomplish goals. Performs a variety of tasks. Works under little
supervision; typically reports to a supervisor or manager. A large
degree of creativity and latitude is required.
Minimum Education:
High school diploma or equivalent.
Minimum/General
Experience: This position requires 3-5 years
of experience in the field or in a related area. Familiar with standard
concepts, practices, and procedures within a particular field.
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Labor Category Offered:
Administrative Assistant I
Description:
Provides administrative support to an individual or office. Supplies
information, maintains files, schedules appointments, produces
correspondence and otherwise relieves officials of minor administrative
and business detail. Relies on experience and judgment to plan and
accomplish goals. Performs a variety of tasks. Works under general
supervision; typically reports to a supervisor or manager. A certain
degree of creativity and latitude is required.
Minimum Education:
High school diploma or equivalent.
Minimum/General
Experience: This position requires 2-4 years
of experience in the field or in a related area. Familiar with standard
concepts, practices, and procedures within a particular field.
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Labor Category Offered:
Receptionist
Description:
Operates a single-position telephone switchboard or console, used with a
private branch exchange (PBX) system to relay incoming, outgoing, and
intra-system calls and acts as a receptionist greeting visitors,
determining nature of visits and directing visitors to appropriate
persons. Work may also involve other duties such as recording and
transmitting messages; keeping records of calls placed; providing
information to callers and visitors; making appointments; keeping a log
of visitors; and issuing visitor passes. May also type and perform other
routine clerical work, usually while at the switchboard or console,
which may occupy the major portion of the worker's time.
Minimum Education:
High school diploma or its equivalent.
Minimum/General
Experience: This position requires at least
0-1 years of experience in the field or in a related area. Familiar
with standard concepts, practices, and procedures within a particular
field.
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Labor Category Offered:
Secretary
I, II, III
Description:
Provides principal
secretarial support in an office, usually to one individual, and, in
some cases, also to the subordinate staff of that individual. Maintains
a close and highly responsive relationship to the day-to-day activities
of the supervisor and staff. Works fairly independently, receiving a
minimum of detailed supervision and guidance. Performs varied clerical
and secretarial duties requiring knowledge of office routine and an
understanding of the organization, programs, and procedures related to
the work of the office.
Classification by Level
Secretary jobs, which meet the
required characteristics, are matched at one of five levels according to
two factors: (a) Level of the secretary's supervisor within the overall
organizational structure, and (b) level of the secretary's
responsibility. The table following the explanations of these factors
indicates the level of the secretary for each combination of factors.
Level of Secretary's Supervisor (LS)
Secretaries should be matched with
one of the three LS levels below that best describes the organization of
the secretary's supervisor.
LS-1
Organizational structure is not
complex and internal procedures and administrative controls are simple
and informal; supervisor directs staff through face-to-face meetings.
LS-2
Organizational structure is complex
and is divided into subordinate groups that usually differ from each
other as to subject matter, function, etc.; supervisor usually directs
staff through intermediate supervisors; and internal procedures and
administrative controls are formal. An entire organization (e.g.,
division, subsidiary, or parent organization) may contain a variety of
subordinate groups, which meet the LS-2 definition. Therefore, it is not
unusual for one LS-2 supervisor to report to another LS-2 supervisor.
The presence of subordinate
supervisors does not by itself mean LS-2 applies, e.g., a clerical
processing organization divided into several units, each performing very
similar work, is placed in LS-1.
In smaller organizations or
industries such as retail trades, with relatively few organizational
levels, the supervisor may have an impact on the policies and major
programs of the entire organization, and may deal with important outside
contacts as described in LS-3.
LS-3
Organizational structure is divided
into two or more subordinate supervisory levels (of which at least one
is a managerial level) with several subdivisions at each level.
Executive's program(s) are usually interlocked on a direct and
continuing basis with other major organizational segments, requiring
constant attention to extensive formal coordination, clearances, and
procedural controls. Executive typically has: Financial decision-making
authority for assigned program(s); considerable impact on the entire
organization's financial position or image; and responsibility for, or
has staff specialists in, such areas as personnel and administration for
assigned organization. Executive plays an important role in determining
the policies and major programs of the entire organization, and spends
considerable time dealing with outside parties actively interested in
assigned program(s) and current or controversial issues.
Level of Secretary's Responsibility (LR)
This factor evaluates the nature of
the work relationship between the secretary and the supervisor or staff,
and the extent to which the secretary is expected to exercise initiative
and judgment. Secretaries should be matched at the level best describing
their level of responsibility. When a position's duties span more than
one LR level, the introductory paragraph at the beginning of each LR
level should be used to determine which of the levels best matches the
position. (Typically, secretaries performing at the higher levels of
responsibility also perform duties described at the lower levels.)
LR-1 carries out recurring office
procedures independently. Selects the guideline or reference, which fits
the specific case. Supervisor provides specific instructions on new
assignments and checks completed work for accuracy. Performs varied
duties including or comparable to the following:
1. Responds to routine telephone
requests, which have standard answers; refers calls and visitors to
appropriate staff. Controls mail and assures timely staff response; may
send form letters;
2. As instructed, maintains
supervisor's calendar, makes appointments, and arranges for meeting
rooms;
3. Reviews materials prepared for
supervisor's approval for typographical accuracy and proper format;
4. Maintains recurring internal
reports, such as time and leave records, office equipment listings,
correspondence controls, and training plans;
5. Requisitions supplies, printing,
maintenance, or other services. Types, takes and transcribes dictation,
and establishes and maintains office files.
LR-2 Handles differing situations,
problems, and deviations in the work of the office according to the
supervisor's general instructions, priorities, duties, policies, and
program goals. Supervisor may assist secretary with special assignments.
Duties include or are comparable to the following:
1. Screens telephone calls,
visitors, and incoming correspondence; personally responds to requests
for information concerning office procedures; determines which requests
should be handled by the supervisor, appropriate staff member or other
offices. May prepare and sign routine, non-technical correspondence in
own or supervisor's name;
2. Schedules tentative appointments
without prior clearance. Makes arrangements for conferences and meetings
and assembles established background materials, as directed. May attend
meetings and record and report on the proceedings;
3. Reviews outgoing materials and
correspondence for internal consistency and conformance with
supervisor's procedures; assures that proper clearances have been
obtained, when needed;
4. Collects information from the
files or staff for routine inquiries on office program(s) or periodic
reports. Refers non-routine requests to supervisor or staff;
5. Explains to subordinate staff
supervisor's requirements concerning office procedures. Coordinates
personnel and administrative forms for the office and forwards for
processing.
LR-3 Uses greater judgment and
initiative to determine the approach or action to take in non-routine
situations. Interprets and adapts guidelines, including unwritten
policies, precedents, and practices, which are not always completely
applicable to changing situations. Duties include or are comparable to
the following:
1. Based on a knowledge of the
supervisor's views, composes correspondence on own initiative about
administrative matters and general office policies for supervisor's
approval;
2. Anticipates and prepares
materials needed by the supervisor for conferences, correspondence,
appointments, meetings, telephone calls, etc., and informs supervisor on
matters to be considered;
3. Reads publications, regulations,
and directives and takes action or refers those that are important to
the supervisor and staff;
4. Prepares special or one-time
reports, summaries, or replies to inquiries, selecting relevant
information from a variety of sources such as reports, documents,
correspondence, other offices, etc., under general directions;
5. Advises secretaries in
subordinate offices on new procedures; requests information needed from
the subordinate office(s) for periodic or special conferences, reports,
inquiries, etc. Shifts clerical staff to accommodate workload needs.
Excludes secretaries performing any
of the following duties:
Acts as office manager for the
executive's organization, e.g., determines when new procedures are
needed for changing situations and devises and implements alternatives;
revises or clarifies procedures to eliminate conflict or duplication;
identifies and resolves various problems that affect the orderly flow of
work in transactions with parties outside the organization.
Prepares agenda for conferences;
explains discussion topics to participants; drafts introductions and
develops background information and prepares outlines for executive or
staff member(s) to use in writing speeches.
Advises individuals
outside the organization on the executive's views on major policies or
current issues facing the organization; contacts or responds to contact
from high-ranking outside officials (e.g., city or State officials,
members of Congress, presidents of national unions or large national or
international firms, etc.) in unique situations. These officials may be
relatively inaccessible, and each contact typically must be handled
differently, using judgment and discretion.
Minimum Education:
High school diploma or equivalent - Secretary I. Associate degree or
equivalent - Secretary II. Bachelor's degree or equivalent - Secretary
III.
Minimum/General
Experience: This position requires 0-12 months of experience
for Secretary I, 1-2 years of experience for Secretary II, and 3-5 years
of experience for Secretary III. Familiar with standard concepts,
practices, and procedures within a particular field.
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Labor Category Offered:
Executive Secretary
Description:
Relieves the executive of administrative type functions in order to
increase the time an executive has available for executive level
responsibilities. May handle a wide variety of situations and conflicts
involving the clerical and administrative function of the office. Relies
on experience and judgment to plan and accomplish goals. May direct and
lead the work of others. Typically reports to an executive. A wide
degree of creativity and latitude is expected.
Minimum Education:
An associate's degree or its equivalent.
Minimum/General
Experience: This position requires at least
four (4) years of experience in the field or in a related area. Familiar
with a variety of the field's concepts, practices, and procedures.
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LABOR CATEGORY
DESCRIPTIONS FOR SIN 736 2
AUTOMATIC DATA PROCESSING OCCUPATIONS

Labor Category Offered:
Management Consultant III
Description: Serve as a
conduit to interface with the Contractor's Management Team to ensure
problem resolution and customer satisfaction for individual delivery
orders. Demonstrate working experience in Project Management as a
Program Manager in Software Development and/or Maintenance Task using a
Structured Development Methodology. Knowledge of software/systems
development and familiarity with the Capability Maturity Model (CMM)
highly desirable in information technology areas.
Minimum Education: Master's
Degree
Minimum/General Experience:
Experience should include in-depth knowledge of project planning,
including Precedence Network Scheduling, Earned Value Management (EVM),
and resource loading/analysis. Develop detailed Project Work Plans,
Supervisory and administrative direction for administrative personnel.
Review work products for correctness, adherence to the design/concept
and to user standards, and be responsible for progress in accordance
with schedules. Ten (10) years experience required.
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Labor Category Offered:
Business Process Consultant III
Description: Develops
business requirements and business processes re-engineering
methodologies. Solves application and process related problems by
creating detail process and system design specifications; and works with
other areas across the business units to support a total solution
approach. Communicates business requirements for reports and
applications development. Facilitates collaboration within and across
business units and across IT functions. Resolves problems and improves
business units’ technical environments.
Minimum Education:
Bachelor’s Degree in Business, Human Resources Management or a related
field. An MBA or MPA is preferred.
Minimum/General Experience:
Specialized experience should include at least eight (8) years of
experience in reengineering large scale business processes. General
experience will include at least ten (10) years in business process
reengineering.
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Labor Category Offered:
Business Process Consultant II
Description: Develops
business requirements and business processes re-engineering
methodologies. Solves application and process related problems by
creating detail process and system design specifications; and works with
other areas across the business units to support a total solution
approach. Communicates business requirements for reports and
applications development. Facilitates collaboration within and across
business units and across IT functions. Resolves problems and improves
business units’ technical environments.
Minimum Education:
Bachelor’s Degree in Business, Human Resources Management or a related
field. An MBA or MPA is preferred.
Minimum/General
Experience: Specialized experience should
include at least six (6) years of experience in reengineering large
scale business processes. General experience will include at least eight
(8) years in business process reengineering.
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Labor Category Offered:
Quality Assurance Consultant II
Description: Provides
quality management for information systems using the standard
methodologies, techniques, and metrics for assuring product quality and
key activities in quality management. Establish capable processes,
monitoring and control of critical processes and product mechanisms for
feedback of performance, implementation of an effective root cause
analysis and corrective action system, and continuous process
improvement. Provides strategic quality plans in targeted areas of the
organization. Provides quality assurance (QA) strategies to ensure
continuous regulations and customer requirements. Develops and
implements life cycle and QA methodologies, and educates and implements
QA metrics.
Minimum Education:
Bachelor’s Degree in Business, Engineering, Computer Science,
Information Systems or other related discipline. A Master’s degree
preferred.
Minimum/General
Experience: Specialized experience should
include at least six (6) years experience working with statistical
methods and quality standards. Must have good QA/process knowledge and
possess superior written and verbal communication skills. General
experience will include at least eight (8) years information systems
quality assurance experience.
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Labor Category Offered:
Risk Assessment Consultant III
Description: Manages the
identification and reporting on risk assessments and updates evaluations
in order to determine and forecast operational needs and changes.
Provides presentations on reporting and operational enhancements and
metrics with special focus on variance analysis. Establish risk
management policies and procedures, and guidelines on risk limits.
Provides fraud expertise on services to internal and external customers.
Develops system enhancements and meaningful reporting and operational
management reporting tools and web-based tools and programs to manage,
prevent, and mitigate risks. Identifies problems and recommends
solutions to risk assessments.
Minimum Education:
Bachelor’s Degree in Business, Engineering, Computer Science,
Information Systems or other related discipline. A Master’s degree
preferred.
Minimum/General
Experience: Specialized experience should
include at least eight (8) years experience in IT risk assessment.
General experience will include at least ten (10) years of risk
assessment experience.
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Labor Category Offered:
Risk Assessment Consultant II
Description: Manages the
identification and reporting on risk assessments and updates evaluations
in order to determine and forecast operational needs and changes.
Provides presentations on reporting and operational enhancements and
metrics with special focus on variance analysis. Establish risk
management policies and procedures, and guidelines on risk limits.
Provides fraud expertise on services to internal and external customers.
Develops system enhancements and meaningful reporting and operational
management reporting tools and web-based tools and programs to manage,
prevent, and mitigate risks. Identifies problems and recommends
solutions to risk assessments.
Minimum Education:
Bachelor’s Degree in Business, Engineering, Computer Science,
Information Systems or other related discipline. A Master’s degree
preferred.
Minimum/General
Experience: Specialized experience should
include at least six (6) years experience in IT risk assessment. General
experience will include at least eight (8) years of risk assessment
experience.
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Labor Category Offered:
Information Technology Architect III
Description: Provides
expertise in the most current principles and practices of architecture
data management systems and experience in large system designs, and with
data modeling in the information management arena. Provides expertise in
modeling and organizing information to facilitate support of projects or
information architectures. Provides guidance on how and what to data and
process model. Primarily deals with transition planning from legacy to
modern systems by concentrating on information flows, data exchange, and
data translation standardization services.
Minimum Education:
Bachelor’s Degree in Engineering, Computer Science, Mathematics or other
related discipline. A Master’s degree preferred.
Minimum/General
Experience: At least ten (10) years experience
planning, designing, building, and implementing IT systems. At least
seven (7) years of the required 10 years of experience must be in the
direct supervision and management of major projects that involve
providing professional support services and/or the integration,
implementation and transition of large complex system and subsystem
architectures. Must have led or been chief architect in major IT
implementation efforts. Must demonstrate a broad understanding of client
IT environmental issues and solutions. Must demonstrate advanced
abilities to team and mentor and possess demonstrated excellence in
written and verbal communication skills.
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Labor Category Offered:
Information Technology Architect II
Description: Provides
expertise in the most current principles and practices of architecture
data management systems and experience in large system designs, and with
data modeling in the information management arena. Provides expertise in
modeling and organizing information to facilitate support of projects or
information architectures. Provides guidance on how and what to data and
process model. Primarily deals with transition planning from legacy to
modern systems by concentrating on information flows, data exchange, and
data translation standardization services.
Minimum Education:
Bachelor’s Degree in Engineering, Computer Science, Mathematics or other
related discipline. A Master’s degree preferred.
Minimum/General
Experience: At least eight (8) years
experience planning, designing, building, and implementing IT systems.
At least five (5) years of the required 8 years of experience must be in
the direct supervision and management of major projects that involve
providing professional support services and/or the integration,
implementation and transition of large complex system and subsystem
architectures. Must demonstrate a broad understanding of client IT
environmental issues and solutions. Must demonstrate abilities to team
and mentor and possess demonstrated excellence in written and verbal
communication skills.
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Labor Category Offered: EC/EDI Consultant III |