Labor Category Descriptions

CLIN 1 - Project Manager – Senior

Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.  Takes projects from original concept through final implementation.  Interfaces with all areas affected by the project including end users, computer services, and client services.  Defines project scope and objectives.  Develops detailed work plans, schedules, project estimates, resource plans, and status reports.  Conducts project meetings and is responsible for project tracking and analysis.  Ensures adherence to quality standards and reviews project deliverables.  Manages the integration of vendor tasks and tracks and reviews vendor deliverables.  Provides technical and analytical guidance to project team.  Recommends and takes action to direct the analysis and solutions of problems.

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CLIN 2 – Electronic Data Interchange (EDI) Manager

Responsible for daily electronic data interchange (EDI) operations of an organization.  Develops and executes strategies for Internet-based interchange capabilities.  Coordinates and implements new EDI methods and systems and enhances and upgrades the existing systems.  Finds EDI solutions for business operations.  Establishes and maintains communications and trading partner routings, including online orders and fulfillment systems.  Audits the quality of data provided, provides security and backup, and ensures system disaster recovery processes are in place.  Resolves trading partner’s technical problems involving EDI.  Develops technical design documentation.  Ensures customer/vendor agreements meet legal requirements.  Responsible for internal training of EDI and related staff.

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CLIN 3 – Electronic Data Interchange (EDI) Specialist

Provides support for EDI database analysis, design, and operations.  Establishes and maintains communications within organization and with partners.  Conducts and managers product evaluations.  Provides product installation, configuration, and training.  Performs systems maintenance to update records, specifications, and operating procedures of partner systems.  Maintains EDI account transaction activities.  Frequently reports to an Electronic Data Interchange Manager.

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CLIN 4 – Web Content Administrator

Responsible for developing and providing content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision making.  Responsible for managing/performing website editorial activities including gathering and researching information that enhances the value of the site.  Locates, negotiates and pursues content.  Seeks out customers to gather feedback for website improvement and enhancements.  Requires experience in production management, web page design, HTML and web graphics types and standards.  Requires two years of experience in this field.

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CLIN 5 – Web Designer

Under direct supervision, designs and builds web pages using a variety of graphics software applications, techniques, and tools.  Designs and develops user interface features, site animation, and special effects elements.  Contributes to the design group’s efforts to enhance the appeal of the organization’s online offerings.  Designs the website to support the organization’s strategies and goals relative to external communications.  Typically requires one to three years of experience in the area of web design.  Requires knowledge of web-based technologies including browsers ASP pages, HTML code, object-oriented technology, and graphics software.

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CLIN 6 – Web Marketing Manager

Responsible for developing and implementing the organization’s web strategies for promoting products and services through strategic marketing on the website.  Responsible for assisting in the creation and implementation of the web marketing plan.  Works closely with design and content management team to ensure site meets marketing objectives.  Monitors site access patterns to adjust strategies and plans.  Requires understanding of web technologies.

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CLIN 7 – Web Operations Manager

Responsible for ongoing oversight of web strategy and operations.  Develops business plan and annual budget for website function.  Accountable for budget, staff planning, management, and product and service delivery.  Oversees operational activities of the website(s) with specific attention aimed at content creation and website maintenance.  Requires experience with web technologies and web page design.

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CLIN 8 – Web Project Manager

Serves as project manager of a development team responsible for planning, developing, and deploying websites including preparation of text, graphics, audio, and video for web pages.  Works directly with partners and clients to determine project scope and specifications.  Coordinates the work of design and development teams to implement online designs.  Reviews progress, manages resources, and ensures overall quality of completed website.  Typically requires experience in management and understanding of web technologies.

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CLIN 9 – Web Security Administrator

Under general supervision, performs all procedures necessary to ensure the safety of the organization’s website and transactions across the Internet including the protection of confidential order information and external business-to-business connections.  Applies Internet firewall and encryption technologies to maintain organizational and customer security.  Ensures that the user community understands and adheres to established security procedures.  Updates and deletes users, monitors and performs follow-up compliance violations, and develops security policies and practices and guidelines.  Requires experience in Firewall/DMZ design and implementation.

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CLIN 10 – Web Software Developer

Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI, and JavaScript) for a component of the website.  Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website.  Responsible for interface implementation.  Integrates web applications with backend databases.  Deploys large web-based transaction systems using application servers.  Researches, tests, builds, and coordinates the integration of new products per production and client requirements.  Requires strong navigation and site-design instincts.  Requires development experience in web-based languages.

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CLIN 11 – Web Technical Administrator

Under general supervision, responsible for achieving overall technical integrity of organization’s website.  Maintains and upgrades hardware and software including website technical architecture related to hardware and telecommunication connectivity.  Administers e-mail, chat and FTP services.  Communicates router configuration changes and troubleshoots system errors and bugs.  Maintains servers, creates monitoring reports and logs, and ensures functionality of links.  Creates tools to ease production process.  Automates routine procedures.  Works on system-level services to ensure proper patch levels on applications and operating systems.  Monitors database integrity.  Monitors site for acceptable performance and user accessibility.  Establishes backups and monitors site security.  Typically requires experience in systems technologies.

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