Labor Category Descriptions
CLIN 1 - Project Manager Senior
Responsible for all aspects of
the development and implementation of assigned projects and provides a single point of
contact for those projects. Takes projects from original concept through final
implementation. Interfaces with all areas affected by the project including end
users, computer services, and client services. Defines project scope and
objectives. Develops detailed work plans, schedules, project estimates, resource
plans, and status reports. Conducts project meetings and is responsible for project
tracking and analysis. Ensures adherence to quality standards and reviews project
deliverables. Manages the integration of vendor tasks and tracks and reviews vendor
deliverables. Provides technical and analytical guidance to project team.
Recommends and takes action to direct the analysis and solutions of problems.
Manager.
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CLIN 2 Business Process Consultant
Responsible for most complex systems process
analysis, design, and simulation. Requires highest-level understanding of
organizations business systems and industry requirements. Focus is on process
analysis and re-engineering, with an understanding of technical problems and solutions as
they relate to the current and future business environment. Creates process change
by integrating new processes with existing ones and communicating these changes to
impacted Business Systems teams. Recommends and facilitates quality improvement
efforts. May lead re-engineering team and act as project manager in some cases.
Manager.
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CLIN 3 Business Systems
Analyst - Intermediate
Under general supervision,
formulates and defines systems scope and objectives through research and fact-finding
combined with an understanding of applicable business systems and industry
requirements. With this knowledge, develops or modifies moderately complex
information systems. Includes analysis of business and user needs, documenting
requirements, and revising existing system logic difficulties as necessary. Guides
and advises less-experienced Business Systems Analysts. Competent to work in some
phases of systems analysis and considers the business implications of the application of
technology to the current business environment.
Manager.
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CLIN 4 Business Systems Analyst -
Senior
Under general direction, formulates and defines
systems scope and objectives based on both user needs and a good understanding of
applicable business systems and industry requirements. Devises or modifies
procedures to solve complex problems considering computer equipment capacity and
limitations, operating time, and form of desired results. Includes analysis of
business and user needs, documentation of requirements, and translation into proper system
requirement specifications. Guides and advises less-experienced Business Systems
Analysts. Competent to work at the highest technical level of most phases of systems
analysis while considering the business implications of the application of technology to
the current and future business environment.
Manager.
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CLIN 5 Business Systems Specialist
Top-level technical
contributor with expertise in particular business processes responsible for formulating
systems scope and objectives relative to the organizations business plan and industry
requirements. Acts independently or as a member of a project team responsible for
providing technical guidance concerning the business implications of the application of
various systems. Provides technical consulting on complex projects. Devises
and/or modifies procedures to solve the most complex technical problems related to
computer equipment capacity and limitations, operating time, and form of desired
results. Creates detailed specifications from which programs will be written.
May have quality assurance responsibilities.
Manager.
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CLIN 6 Data Security
Administration Manager
Directs and implements the
necessary controls and procedures to cost-effectively protect information systems assets
from intentional or inadvertent modification, disclosure, or destruction. Provides
guidance and direction for the physical protection of information systems assets to other
functional units. Provides reports to superiors regarding effectiveness of data
security and makes recommendations for the adoption of new procedures. Assigns work
to subordinates, monitors performance, and conducts performance appraisals.
Interviews and makes recommendations for additional staff.
Manager.
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CLIN 7 Data Security Analyst -
Intermediate
Under general supervision,
performs all procedures necessary to ensure the safety of information systems assets and
to protect systems from intentional or inadvertent access or destruction. Interfaces
with user community to understand their security needs and implements procedures to
accommodate them. Ensures that user community understands and adheres to necessary
procedures to maintain security. Conducts accurate evaluation of the level of
security required. Provides management with status reports. Frequently reports
to a Data Security Administration Manager.
Manager.
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CLIN 8 Data Security Analyst - Senior
Under general direction,
performs all procedures necessary to ensure the safety of information systems and to
protect systems from intentional or inadvertent access or destruction. Interfaces
with user community to understand their security needs and implements procedures to
accommodate them. Ensures that user community understands and adheres to necessary
procedures to maintain security. May require familiarity with domain structures,
user authentication, and digital signatures. Conducts accurate evaluation of the
level of security required. May require understanding of firewall theory and
configuration. Must be able to weigh business needs against security concerns and
articulate issues to management.
Manager.
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CLIN 9 Disaster Recovery
Administrator
Under general supervision,
responsible for the overall security and integrity of organizational electronic data, data
systems, and data networks. Designs and administers programs to include policies,
standards, guidelines, training programs, and a viable quality assurance process for
disaster recovery. Oversees and reviews the testing and implementation of software,
data systems, and data networks to ensure that the integrity and security of all
electronic data and data systems are adequately protected. Oversees and facilitates
the preparation of an organization-wide business resumption plan. Responsible for
ensuring the business resumption plan adequately addresses the organizations
requirements and established time frames. Responsible for day-to-day security
administration of the organizations data systems and data networks including systems
access administration. Typically requires five or more years of experience in
disaster recovery/business resumption planning.
Manager.
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CLIN 10 Disaster Recovery Analyst
Responsible for security and
integrity of assigned electronic data, data systems, and data networks. Designs and
administers programs to include policies, standards, guidelines, training programs and a
viable quality assurance process for disaster recovery. Oversees and reviews the
testing and implementation of software, data systems and data networks to insure that the
integrity and security of all electronic data and data systems are adequately
protected. Oversees and facilitates the preparation of an organization-wide business
resumption plan. Responsible for insuring the business resumption plan adequately
addresses the organization's requirements and established time frames. Requires five
years experience in the field.
Manager.
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CLIN 11 Groupware Specialist
Responsible for the
implementation, maintenance, and support of organization messaging system. May work
closely with first tier support staff to solve system problems. Ensures smooth
integration of all groupware systems in a particular environment. Provides technical
support on local groupware replication and client dial-up access issues. Prepares
documentation that will assist in the maintenance of the groupware system. May serve
as an internal consultant to developers, assisting them in the area of server supports,
security, ID files, and other development issues that will aid the process. Requires
solid working knowledge of WANs, LANs, and telecommunication concepts as they relate to
the groupware system and database replication.
Manager.
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CLIN 12 Information Services
Consultant
Top-level technical expert
supporting unlimited end user groups. Works with user groups to solve business
problems with available technology including hardware, software, databases, and
peripherals. Requires high level of diverse technical experience related to studying
and analyzing systems needs, systems development, systems process analysis, design, and
re-engineering. Has skills and experience related to business management, systems
engineering, operations research, and management engineering. Typically requires
specialization in particular software or business application utilized in an end user
environment. Keeps abreast of technological developments and applications.
Manager.
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CLIN 13 Information
Systems Auditor - Intermediate
Under general supervision,
audits moderately complex new and existing information systems applications to ensure that
appropriate controls exist, that processing is efficient and accurate, and that systems
and procedures are in compliance with corporate standards. Competent to work on most
phases of information systems auditing.
Manager.
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CLIN 14 Information Systems
Auditor - Senior
Under general direction,
audits the most complex new and existing information systems applications to ensure that
appropriate controls exist, that processing is efficient and accurate, and that
information systems procedures are in compliance with corporate standards. Competent
to work at the highest level of all phases of information systems auditing.
Manager.
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CLIN 15 LAN Support
Technician - Intermediate
Under general supervision,
monitors and responds to technical control facility hardware and software problems
utilizing hardware and software testing tools and techniques. May interface with
vendor support service groups to ensure proper escalation during outages or periods of
degraded system performance. May assist with installation of terminals and
associated hardware. May provide LAN server support. Requires strong knowledge
of PC/LAN communications hardware/software, in a multi-protocol environment, and network
management software. Typically requires two to four years experience in data
communications troubleshooting.
Manager.
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CLIN 16 LAN Support Technician -
Senior
Under general direction,
monitors and responds to complex technical control facility hardware and software problems
utilizing a variety of hardware and software testing tools and techniques. Provides
primary interface with vendor support service groups or provides internal analysis and
support to ensure proper escalation during outages or periods of degraded system
performance. May provide LAN server support. Requires extensive knowledge of
PC/LAN communications hardware/software in a multi-protocol environment and network
management software. May function as lead position providing guidance and training
for less-experienced technicians. Typically requires at least four years of
experience in data communications troubleshooting.
Manager.
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CLIN 17 Network Planning Manager
Responsible for long-term
strategic planning to ensure network capacity meets current and future network
requirements including planning for remote hardware and communications facilities,
development and implementation of methodologies for system analysis, installation, and
support. Defines and develops methodology to ensure compatibility of all software
and hardware products at each facility. Provides ongoing coordination in the
analysis, acquisition, and installation of remote hardware and software. May
supervise Network Planning Analysts. Typically requires six to eight years of
experience. Frequently reports to a Telecommunications Department Director/Manager
or Planning and Engineering Manager.
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