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IT Operations and
Maintenance (Task Area 3)
The contractor shall provide IT operations support
and maintenance procedures for IT systems. A non-exhaustive list of
examples of the type of work to be performed under this task area is:
(a)
Operational Support
(b)
Software Support
(c)
Network/Hardware Support
(d)
Technical Support
(e)
LAN/WAN/MAN
(f)
Telecommunications (Data, Voice, Images, including Wireless)
(g) Help
Desk/IT Assistance Hotline
(h) IT
Service Management
(i)
Network Management
(j)
System
Management
(k)
Asset Management
(l)
Electronic Software Distribution |
(m)
Electronic Software Licensing Services including license: deployment,
management, tracking, upgrading, etc.
(n) IT
Maintenance
(o) Web
Technology
(p)
Client/Server Operations
(q) IT
Training
(r) IT
Operation and Maintenance Planning
(s)
Server Consolidation
(t)
Office Automation Software Support
(u)
Organizational Change Management Support
(v) IT
Logistics Support
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The
contractor shall operate and maintain IT systems at current vendor
release levels or government-off-the-shelf (GOTS) applications software
upgrades. Operations and maintenance on IT systems shall include all
software and hardware associated with mainframe CPU's, PC-client/server,
network-backbone-front end processors and all networks (MILNET, NIPRNET,
SIPRNET).
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Integration Services
(Task Area 4)
The objective of integration services is to improve business practices
by analysis of the process, and applying information technology
components. System integration encompasses all activities necessary to
develop and deploy an information system. It includes the integration of
technical components, organizational components and documentation. The
information technology components are engineered and integrated into the
business function. The area of system integration may make use of
program management, technical laboratories, prototypes, pilot systems
and tools/methodologies germane to business analysis and business
processing reengineering. A non-exhaustive list of examples of the type
of work to be performed under this task area is:
(a) Gap
Analysis
(b)
Benchmarking
(c)
Business Process Reengineering
(d) Test
and Evaluation Services
(e)
Financial Analysis (Make/Buy Decisions)
(f)
Feasibility Studies
(g)
Trade Studies
(h)
System Design Alternative (SDA) Studies
(i)
Archival Analyses |
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Software Development
(Task Area 9)
This task area addresses customized software applications, database
applications, and other solutions not available in off-the-shelf modular
software applications. A non-exhaustive list of examples of the type of
work to be performed under this task area is:
(a) Administrative and General
Decision Support Software
(b) Program Evaluation
Software
(c) Clinical Protocol and
Quality Assurance Decision Support Software
(d) GIS-Enhanced Planning and
Program Evaluation Software
(e) Multimedia Software for
Patient Education
(f) Multimedia Software for
Staff Education
(g) SEI/CMM Analyses and
Implementation Support
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